Oxford IT Training Academy - Individual Training

OITTA Learner Charter and Student Handbook

Our promise to you...

We are committed to giving you the chance to learn at a time, place and speed that suits you.
Our promise tells you:

what you can expect as a OITTA learner
what we would like you to do for yourself and other OITTA learners
what you should do if you want to make a complaint

First, and most importantly, all OITTA staff have been carefully chosen and have promised to do all they can to give everyone equal opportunities and to give you a great service.

Before you become a OITTA learner, we will:

give you a friendly welcome
ask you what you want to do and what you hope to achieve
give you information about our courses and help you choose the right one for you (if there is a taster of the course you are interested in you can try it out)
tell you about the support that will be available to you as a OITTA learner
tell you about the minimum PC specification needed to run a OITTA course
tell you about course fees and, if you need help to pay, show how you might get help with the costs
tell you about other services that will be available to support you if necessary

Once you have decided to become an OITTA learner, we will:

enrol you on the course you have chosen
tell you who your personal tutor is (if your course is supported by a course tutor, we will tell you who that is within five days)
give you access to OITTA facilities, which include:

1) A communication centre to keep you in touch with your tutor and other learners
2) Your OITTA organiser - to keep a record of what you've done in the past and to help you plan your future goals
3) Your calendar to help you plan your time and set milestones

tell you about the health and safety aspects of using computers
help you to develop your personal learning plan
tell you who to contact if you have any problems
give you advice and help you to decide what to do next when you reach the end of your course

As an OITTA learner, we ask you to:

Download a copy of the Student Handbook - legally binding Terms and Condition, Rules and Regulation applicable to all students.

contact your tutor every couple of weeks to let them know how you are getting along
try and set aside a reasonable amount of time each week to study
return any documents we ask you to fill out
show respect and consideration for other learners and OITTA staff
let your tutor know when you have got what you wanted from the course
read our Terms and Conditions which describe in more detail those things we ask of you
tell us how we can improve the quality of your OITTA experience. If you are ever unhappy with any aspect of our service, let us know so that we can try and put it right.

Our commitment is to treat every complaint seriously and deal with it sympathetically and confidentially. We will always do all we reasonably can to sort out the complaint fairly and to your satisfaction, although there may be times when we cannot do exactly what you want.

If you are not satisfied with any aspect of the service or support you get from us, please:

write, call or e-mail OITTA you enrolled with or speak to them in person
explain what has gone wrong and why you are not satisfied
say what you would like us to do about it

OITTA will have its own arrangements to investigate the problem. Full details of the complaint procedure are outlined in the Student Handbook.